Terms of Service
Article 1 [Purpose)
These terms and conditions apply to the cyber mall and the rights of users in using the Internet-related services (hereinafter referred to as “services”) provided by the tree friend cyber mall (hereinafter referred to as the “mall”) operated by the tree friend company (e-commerce business operator). ․The purpose is to define duties and responsibilities.
※「These terms and conditions apply mutatis mutandis to e-commerce using PC communication, wireless, etc., unless it goes against its nature.」
Article 2 (Definition)
① “Mall” refers to a virtual business place set up so that the company can trade goods or services using information and communication facilities such as computers to provide goods or services (hereinafter referred to as “goods, etc.”) to users; It is also used in the sense of a business operator that operates a cyber mall.
② “User” refers to members and non-members who access the “Mall” and receive the services provided by the “Mall” in accordance with these terms and conditions.
③ 'Member' refers to a person who has registered as a member in the "mall" and can continuously use the services provided by the "mall".
④ 'Non-member' refers to a person who uses the service provided by the “Mall” without registering as a member.
Article 3 (Explanation, explanation and revision of terms and conditions, etc.)
① "Mall" refers to the contents of these terms and conditions, name of company and representative, business address (including address where customer complaints can be handled), phone number, fax number, e-mail address, business registration number, and communication The sales business report number and the person in charge of personal information management are posted on the initial service screen (front) of the Tree Friend Cyber Mall so that users can easily know them. However, the contents of the terms and conditions can be viewed by the user through the connection screen.
② “The mall provides a separate connection screen or pop-up screen so that the user can understand important contents such as withdrawal of subscription, delivery responsibility, refund conditions, etc. You must ask for confirmation.
③ “Mall” refers to 「Act on Consumer Protection in Electronic Commerce, Etc.」, 「Act on Regulation of Terms and Conditions」, 「Basic Act on Electronic Documents and Electronic Transactions」, 「Electronic Financial Transaction Act」, 「Electronic Signature Act」, 「Information and Communications Network Use These Terms and Conditions may be amended to the extent that they do not violate relevant laws such as the Promotion and Information Protection Act, the Door-to-door Sales Act, and the Consumer Framework Act.
④ When the “mall” revises these terms and conditions, the date of application and the reason for the amendment shall be specified and notified along with the current terms and conditions on the initial screen of the mall from 7 days before the effective date to the day before the effective date. However, if the contents of the terms and conditions are changed unfavorably to the user, the notice is given with a grace period of at least 30 days in advance. In this case, the "Mall" clearly compares the contents before and after the revision and displays them in an easy-to-understand manner for users.
⑤ When the “mall” revises these terms and conditions, the amended terms and conditions apply only to contracts concluded after the effective date, and the provisions of the terms and conditions prior to the amendment apply to contracts already concluded before that date. However, if a user who has already signed a contract sends the intention to be subject to the provisions of the amended terms and conditions to the “mall” within the notice period of the amended terms under paragraph 3 and obtains the consent of the “mall”, the amended terms and conditions apply It's possible.
⑥ Regarding matters not stipulated in these Terms and Conditions and the interpretation of these Terms and Conditions, the Act on Consumer Protection in Electronic Commerce, etc., the Act on Regulation of Terms and Conditions, Consumer Protection Guidelines in Electronic Commerce, etc. and related laws or commercial practices determined by the Fair Trade Commission follow
Article 4 (Provision and Change of Service)
① “Mall” performs the following tasks. 1. Provision of information on goods or services and the conclusion of a purchase contract 2. Delivery of goods or services for which a purchase contract has been concluded 3. Other tasks specified by the “mall” In such a case, the contents of goods or services to be provided may be changed according to a contract to be concluded in the future. In this case, the contents of the changed goods or services and the date of provision shall be specified, and the contents of the current goods or services will be immediately notified to the place where they are posted. ③ If the contents of the service contracted with the user to be provided by the “mall” are changed due to reasons such as out of stock of goods or changes in technical specifications, the reason is immediately notified to the address where the user can be notified. ④ In the case of the preceding paragraph, the “mall” compensates the user for damages caused by this. However, this is not the case if the “Mall” proves that there is no intention or negligence.
Article 5 (Suspension of Service)
① The “mall” may temporarily suspend the provision of services in the event of maintenance, replacement, breakdown, interruption of communication, etc. of information and communication facilities such as computers. ② “Mall” compensates for damages suffered by users or third parties due to the temporary suspension of the provision of services due to the reasons set out in Paragraph 1 above. However, this is not the case if the “Mall” proves that there is no intention or negligence. ③ In the event that the service cannot be provided due to conversion of business item, abandonment of business, integration between companies, etc., the “mall” notifies the user in the manner stipulated in Article 8, and according to the conditions initially presented by the “mall”, the consumer reward to However, if the "mall" does not notify the compensation standards, etc., the mileage or reserve of the users shall be paid to the user in kind or in cash corresponding to the currency value used in the "mall".
Article 6 (Membership)
① The user applies for membership by entering member information according to the registration form set by the “mall” and expressing his/her intention to agree to these terms and conditions. ② “Mall” registers as a member among users who have applied for membership as described in Paragraph 1, unless they fall under any of the following subparagraphs. 1. If the applicant for membership has previously lost his or her membership qualifications pursuant to Article 7 (3) of this Agreement, however, 3 years have passed since the loss of membership pursuant to Article 7 (3) and approval of membership re-registration of the “Mall” Exceptions are made in the case of obtaining 2. If there is false, omission, or error in the registration details 3. If it is judged that registering as a member significantly interferes with the technology of the “mall” ③ The time of establishment of the membership contract is the consent of the “mall” to the member at the time it is reached. ④ In the event that there is a change in the information registered at the time of membership registration, the member must notify the “mall” of the change within a reasonable period of time, such as by modifying member information.
Article 7 (Member withdrawal and loss of qualifications, etc.)
① A member may request withdrawal from the “mall” at any time, and the “mall” will immediately process the withdrawal of membership. ② If a member falls under any of the following reasons, the “mall” may limit or suspend membership. 1. In the case of registering false information when applying for membership 2. In case the member does not pay the debt borne by the member in relation to the purchase of goods, etc. using the “Mall” or other use of the “Mall” 3. Others In case of threatening the order of e-commerce, such as interfering with the use of the “Mall” or stealing its information After restricting or suspending qualifications, if the same action is repeated twice or more, or if the cause is not corrected within 30 days, the “mall” may lose membership. ④ If the “mall” loses membership, membership registration is canceled. In this case, the member is notified of this and given an opportunity to explain by setting a period of at least 30 days before the membership registration is cancelled.
Article 8 (Notification to Members)
① When the “mall” notifies the member, it can be done to the e-mail address designated by the member in advance with the “mall”. ② The “mall” may replace individual notices by posting on the bulletin board of the “mall” for more than one week in the case of a notice to a large number of unspecified members. However, individual notices are given for matters that have a significant impact on the member's own transaction.
Article 9 (Purchase application and consent to provision of personal information, etc.)
Article 10 (Establishment of Contract)
① The “mall” may not accept the purchase application as in Article 9 if it falls under any of the following subparagraphs. However, in the case of signing a contract with a minor, the minor or his/her legal representative must notify that the contract can be canceled if the consent of the legal representative is not obtained. 1. In case of false, omission, or omission in the application content 2. In case a minor purchases goods and services prohibited by the Youth Protection Act, such as tobacco and alcohol ② The contract is deemed to have been established when the consent of the “mall” reaches the user in the form of a receipt confirmation notice in Article 12 (1). ③ In the expression of consent of the “mall”, information on the confirmation of the user’s purchase application and availability of sale, correction or cancellation of the purchase application, etc. must be included.
Article 11 (Method of Payment)
The payment method for goods or services purchased from the “mall” can be made by any of the following methods available. However, the “mall” cannot collect any nominal fee in addition to the price of goods, etc. for the payment method of the user. 1. Various account transfers such as phone banking, Internet banking, mail banking, etc. 2. Payment with various cards such as prepaid card, debit card, credit card, etc. 3. Online direct deposit 4. Payment by electronic money 5. Payment upon receipt 6. Mileage Payment by points paid by the “mall”, etc. 7. Payment by gift certificates contracted with the “mall” or recognized by the “mall” 8. Payment by other electronic payment methods, etc.
Article 12 (Notification of Receipt Confirmation, Change and Cancellation of Purchase Application)
① "Mall" notifies the user of receipt confirmation when there is a purchase request from the user. ② The user who received the acknowledgment notice may request to change or cancel the purchase application immediately after receiving the acknowledgment notice if there is any discrepancy in intention, etc. should be dealt with accordingly. However, if the payment has already been made, the provisions regarding withdrawal of subscription, etc. in Article 15 shall apply.
Article 13 (Supply of Goods, etc.)
① Unless there is a separate agreement with the user regarding the supply period of goods, etc., the “mall” takes other necessary measures such as order production, packaging, etc. so that goods can be delivered within 7 days from the date of subscription by the user. . However, if the “mall” has already received all or part of the payment for goods, etc., it will take action within 3 business days from the date of receiving all or part of the payment. In this case, the “mall” takes appropriate measures so that the user can check the supply procedure and progress of goods, etc. ② The “mall” specifies the delivery method, the person responsible for the delivery cost by means, and the delivery period for each means for the goods purchased by the user. If the "mall" exceeds the contracted delivery period, it must compensate the user for damages. However, this is not the case if the “Mall” proves that there is no intention or negligence.
Article 14 (Refund)
When the goods, etc. that the user has applied for purchase cannot be delivered or provided due to reasons such as out of stock, the "mall" shall notify the reason to the user without delay, and if payment for the goods, etc. has been received in advance, 3 days from the date of receipt of the payment Refund or take action necessary for refund within business days.
Article 15 (Withdrawal of subscription, etc.)
① The user who has entered into a contract for the purchase of goods, etc. with the “Mall” receives the document on the contract details pursuant to Article 13 (2) of the 「Act on Consumer Protection in Electronic Commerce, Etc.」 If the supply of goods, etc. is delayed, the subscription can be withdrawn within 7 days from the date the goods are supplied or the supply of goods is started). However, if there is any other provision in the 「Act on Consumer Protection in Electronic Commerce, etc.」 regarding withdrawal of subscription, the provisions of this Act shall apply. ② Users cannot return or exchange goods, etc., if they fall under any of the following items. 1. In case the goods, etc. are lost or damaged due to reasons attributable to the user (however, if the packaging is damaged to check the contents of the goods, etc., the subscription may be withdrawn) When the value of goods, etc. has significantly decreased 3. When the value of goods, etc. has significantly decreased to such an extent that resale is difficult due to the passage of time 4. When it is possible to reproduce with goods with the same performance When the original packaging of goods, etc. is damaged ③ In the case of Paragraph 2, 2 to 4, if the “Mall” does not specify in advance the fact that the withdrawal of subscription, etc. is restricted in a place where consumers can easily understand it, or does not take measures such as providing a trial product, the user’s subscription withdrawal, etc. This is not limited. ④ Notwithstanding the provisions of Paragraphs 1 and 2, if the content of goods, etc. is different from the content of the indication or advertisement or the contract is performed differently, within three months from the date of receiving the goods, etc., the date on which the user becomes aware of the fact Alternatively, you can withdraw your subscription within 30 days from the date you knew it.
Article 16 (Effect of Withdrawal of Subscription, etc.)
① "Mall" refunds the price for goods, etc. already paid within 3 business days when goods are returned from the user. In this case, when the “mall” delays the refund of goods, etc. to the user, the delayed interest calculated by multiplying the delay period by the delayed interest rate prescribed in Article 21-2 of the Enforcement Decree of the Consumer Protection Act in Electronic Commerce, etc. shall be paid. . ② When the “mall” refunds the above price, if the user pays for the goods, etc. with a payment method such as a credit card or electronic money, the operator who provided the payment method suspends the claim for the goods without delay Or ask them to cancel. ③ In case of withdrawal of subscription, etc., the cost required to return the supplied goods, etc. shall be borne by the user. The “mall” does not claim a penalty or compensation for damages from the user for the reason of withdrawal of subscription, etc. However, if the contents of the goods, etc. are different from the contents of the display or advertisement or the contract is performed differently, and the subscription is withdrawn, the cost necessary for the return of the goods, etc. shall be borne by the “mall”. ④ If the user has paid the shipping cost when receiving goods, etc., the “mall” clearly indicates who bears the cost when the subscription is withdrawn so that the user can easily understand.
Article 17 (Personal Information Protection)
① “Mall” collects the minimum amount of personal information to the extent necessary to provide services when collecting personal information of users. ② The “mall” does not collect information necessary for the execution of the purchase contract in advance when registering as a member. However, this is not the case in cases where identification is required prior to a purchase contract in order to fulfill the obligations under the relevant laws and regulations and the minimum amount of specific personal information is collected. ③ When the “mall” collects and uses a user’s personal information, the “mall” notifies the user of the purpose and obtains consent. ④ “Mall” cannot use the collected personal information for any purpose other than the purpose, and when a new purpose of use occurs or when it is provided to a third party, the purpose of use is notified to the user at the stage of use and provision and consent is obtained. However, there are exceptions if there are other provisions in the relevant laws and regulations. ⑤ If the “mall” needs to obtain the user’s consent pursuant to paragraphs 2 and 3, the identity of the person in charge of personal information management (affiliation, name and phone number, other contact information), the purpose of information collection and use, and the third Matters stipulated in Article 22 (2) of the 「Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.」, such as matters related to information provision to persons (recipient, purpose of provision, and content of information to be provided), must be specified or notified in advance, and the user may withdraw this consent at any time. ⑥ Users may request to view and correct errors in their personal information possessed by the “mall” at any time, and the “mall” is obliged to take necessary measures without delay. If the user requests the correction of an error, the "mall" does not use the personal information until the error is corrected. ⑦ "Mall" shall limit the persons handling the user's personal information to a minimum for the protection of personal information, and the loss, theft, leakage, provision of, or alteration of, the user's personal information, including credit cards and bank accounts, to third parties without consent The user is responsible for any damage caused to the user. ⑧ “Mall” or a third party who has received personal information from it destroys the personal information without delay when the purpose of collecting or receiving personal information has been achieved. ⑨ The “mall” does not set the consent column for collection, use, and provision of personal information as pre-selected. In addition, it specifies the services that are restricted when users refuse to consent to the collection, use, and provision of personal information, and provides services such as membership registration due to the user’s refusal to consent to the collection, use, and provision of personal information, which is not a mandatory collection item. We do not limit or decline offers.
Article 18 (Obligations of “Mall”)
① The “mall” shall not engage in acts prohibited by laws and regulations or these terms and conditions or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably as stipulated in these terms and conditions. ② The “mall” must have a security system to protect users’ personal information (including credit information) so that users can safely use internet services. ③ "Mall" shall be responsible for compensating for damages to users by performing unfair display and advertising acts as prescribed in Article 3 of the 「Act on Fair Display and Advertisement」 for products or services. ④ “Mall” does not send commercial e-mails for commercial purposes that users do not want.
Article 19 (Obligation for member ID and password)
① Except in the case of Article 17, the member is responsible for managing the ID and password. ② Members shall not allow third parties to use their ID and password. ③ If a member recognizes that his/her ID and password are stolen or used by a third party, he/she shall immediately notify the “mall” and follow the instructions of the “mall”.
Article 20 (Obligations of Users) Users must not engage in the following acts.
1. Registration of false information when applying or changing 2. Theft of information from others 3. Change of information posted on the “mall” 4. Transmission or posting of information (computer programs, etc.) other than those specified by the “mall” 5. Infringement of intellectual property rights, such as copyrights, etc. of the “Mall” Disclosing or posting information on the Mall;
Article 21 (Relationship between the connected “Mall” and the connected “Mall”)
① If the upper “mall” and the lower “mall” are connected by a hyperlink (eg, the hyperlink includes text, pictures and moving images), the former is called the “mall” (website) and the latter is called the “mall” (website). The connected “mall” (website) is called. ② If the connected “mall” indicates that the connected “mall” does not take responsibility for guarantees for transactions with users based on goods independently provided by the connected “mall”, either on the initial screen of the connected “mall” or on the pop-up screen at the time of connection. We are not responsible for any warranty for that transaction.
Article 22 (Attribution of Copyright and Restriction on Use)
① Copyrights and other intellectual property rights for works created by the “mall” belong to the “mall”. ② The user uses the information obtained by using the “mall” for commercial purposes by copying, transmitting, publishing, distributing, broadcasting, or other methods without the prior consent of the “mall” or using the information for which the intellectual property right belongs to the “mall”. You must not let anyone use it. ③ "Mall" must notify the user when using the copyright belonging to the user according to the contract.
Article 23 (Dispute Settlement)
① "Mall" reflects the legitimate opinions or complaints raised by users and installs and operates a damage compensation processing organization to compensate for the damage. ② “Mall” handles complaints and opinions submitted by users with priority. However, if prompt processing is difficult, the reason and processing schedule will be immediately notified to the user. ③ In the event that a user requests for relief from damages in relation to an e-commerce dispute between the “mall” and the user, it may be subject to mediation by the Fair Trade Commission or a dispute mediation agency commissioned by the Mayor/Do governor.
Article 24 (Jurisdiction and Governing Law)
① Litigation regarding e-commerce disputes between the “mall” and the user shall be based on the address of the user at the time of filing, and if there is no address, the district court having jurisdiction over the place of residence shall have exclusive jurisdiction. However, if the address or residence of the user is not clear at the time of filing, or if the user is a foreign resident, the complaint shall be submitted to the competent court under the Civil Procedure Act. ② Korean law applies to e-commerce lawsuits filed between the “mall” and users. In order to protect users' personal information and handle complaints related to personal information, the company has designated the relevant departments as follows. If you have any questions about this policy or would like to update the user's information held by the company, please contact the company at the contact information below.
Operating address: Room 401, 160-2, Songpa-gu, Seoul
Last updated January 17, 2020